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Comtrol NS-link Windows NT User Manual Page 79

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  • TROUBLESHOOTING
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Troubleshooting and Technical Support 79
Troubleshooting and Technical Support
This section contains troubleshooting information for your Comtrol device. You
should review the following subsections before calling Technical Support because
they will request that you perform many of the procedures or verifications before
they will be able to help you diagnose a problem.
• Troubleshooting checklist
• G
eneral Troubleshooting on Page 81
• NS-Link Driver Troubleshooting
on Page 82
If you cannot diagnose the problem, you can contact Technical Support
on Page 83.
Troubleshooting Checklist
The following checklist may help you diagnose your problem:
• Verify that you are using the correct types of cables on the correct connectors
and that all cables are connected securely using the hardware documentation.
• Most customer problems reported to Comtrol Technical Support are
eventually traced to cabling or network problems.
• Isolate the unit from the network by connecting the device directly to a NIC in
a host system.
• Verify that the Ethernet hub and any other network devices between the
system and the Comtrol device are powered up and operating.
Product Type
Connected
to
Ethernet
Cable
Connector Name
DeviceMaster Serial Hub 8
NIC Standard DOWN
Ethernet hub Standard UP
DeviceMaster Serial Hub 16
Ethernet hub
or NIC
Standard 10/100 NETWORK
DeviceMaster RTS 1
Ethernet hub
or NIC
Standard 10/100 ETHERNET
DeviceMaster RTS 1
Embedded
Ethernet hub
or NIC
Standard
RJ45 port (not
labeled)
DeviceMaster RTS 4/8/16 with
external power supply
NIC Standard DOWN
Ethernet hub Standard UP
DeviceMaster 16/32RM with
internal power supply
Ethernet hub
or NIC
Standard 10/100 NETWORK
DeviceMaster PRO 8/16
NIC Standard DOWN
Ethernet hub Standard UP
RocketPort Serial Hub ia
NIC Crossover
Network
Ethernet hub Standard
RocketPort Serial Hub Si (2-
Port)
NIC Crossover
10/100BASE-T
Ethernet hub Standard
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